E-Token solution will help all organization who is providing services to their customers based on queue like Bill Payment Center, Service Stations, Hospitals, Clinics, Retail Stores, Banks and Holy Places.
Traditional way is client come to center and wait for his/her turn. This approach is time consuming and not efficiently in modern world when time and customer service is critical part of industries. In this scenario so many human hours are wasted which is also loss for society.
Our solutions will help your customers to generate token in mobile application or from webpage from anywhere. So, when peoples want to come for service will generate token from mobile application or webpage and get timing information and queue number. This will save customer's time and help them to plan well.
Our solution will also help your organization to manage all attendee's time efficiently. In this scenario organization is already aware in advance about number of people are going to come. You can also get reports about customer services and efficiency of our attendees. Our solution is suitable for Mobile Stores, Clinics/Hospitals, Service Industries and Bill Payments Stores.
In current COVID-19 situation Retailers are allowing limited customer in a shop at a time or providing them token based entry. In this case lots of human hours are wasted for gathering token from Store or standing in long Queue. Using our solutions, you can generate E-Tokens for all your customers and suggest them time so they will be available on fixed time and save lots of human hours. It also helps Retail store to efficiently manage customers in store with social distance.
Holy Places attract lots of persons and its challenging to manage social distance. With our solution you can divided times in specific groups and persons limit. Suppose if you want to allow 100 Peoples per hour then you have to define hourly shifts with number of persons 100. So, when person book appointment system will assign them shifts as per group capacity. This help holy places to manage social distance and also save lots of human hours and manage people efficiently in Holy Place.
Service Center is place at where people come for resolutions of complains or take service. Generally service center doesn’t have token system and if have then it is physically in store. So, when people come to service center at that time, they are generating token and then have to wait in queue till that his/her turn come. This is time consuming process and waste lots of human hours.
Our Solution help customer’s to generate token from anywhere and then can see number of peoples are in queue and also show approx. time to serve, so it is comfortable for customer to come on that specific time and receive service without any delay. It also helps all attendee in store, so they are aware that how many customers they need to attend. This also help Service Center to gather analytics like efficiency of attendee.
Mobile app will be installed on your client's mobile device. When customer 1st time visits to store they will get instruction to setup E-Token app in his/her mobile. So then onwards, they can generate token online from mobile app and will get information about Token Number, Attendee Name and Approx. Time to serve his request.
Below is a list of operation client can perform in his Mobile App.
If your customer don't want to install mobile app then we can also provide facility to book appointment through dedicated website for your organization.
Below is a list of operation attendee can perform on this webpage.
Mobile App will be installed in all your attendee's mobile device. Attendee can efficiently manage his/her operation with this app.
Below is a list of operation attendee can perform in his Mobile App
Management Web Portal will help you to make all configuration and settings to make Token System Work as per expectation.
Attendee is persons who are working at organization and handling visitors. Attendee can be either sales person, collection persons, doctors or store attendees. In this module you can perform below operations.
Visitors are persons who are visiting to organization for fulfillment of his requests/services. In this module you can perform below operations.
CMS section provides facility by which you can manage information display about store and attendees in mobile application. You can perform below operations in this section.
We are providing so many Informative reports and charts by which organization can analysis efficiency of customer services and attendees. We provide reports which provide you below information.
Communication is essential thing for any business. In current scenario, no one can ignore communication. This module helps you to quickly communicate with all Visitors and Attendee with help of Email and SMS. In this section you can perform below operations.
Administration section provides you facility by which you can control that which user can access which portion of systems. Eg. Admin Person doesn’t require accessing Setting and Configuration Portion. We can create as many users as we want and give each user access to specific sections, so they cannot access other portion of system.
Below are credentials you need to use for login in mobile app.
Organization: demo
Organization Code: 1234
Username: visitor
Password: Visitor12345@
Organization: demo
Organization Code: 1234
Username: attendee
Password: Attendee12345@
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